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Emailing by Computer

To email us your photos from your computer, follow these steps:

1. Email your photos as attachments to save@snapfish.com.au.
2. When we receive your photos, we'll send you a confirmation message that includes a link to the Snapfish website.
3. Click on the link. You will see a web page that asks you to register for an account at Snapfish. If you already have an account, click the 'log in' link at the right to bypass this page.
4. To register for a Snapfish account, fill in the required information. Be sure to enter the same email address from which you sent your photos.
5. You will be taken to a page that contains the photos you emailed. Select the box next to each photo that you would like to add to your account. Then click 'add to my account.'


NOTE: Whichever photos you do NOT check WILL BE DELETED.


6. We save emailed photos for 60 days if you already have an account with us. If you do not have a Snapfish account, we will save emailed photos for 30 days after we receive them. If you do not log in to the Snapfish website and add the photos to your account within that time period, they will be deleted from the site.
7. You can change your email upload preferences at any time. For instance, you can enable your Snapfish account to receive photos from several different email addresses, or you can set your preferences so that you do not receive confirmation emails. Simply go to your account page and click on 'edit account information.'

If you do not have a confirmation email, follow these steps to add your emailed photos to your account:

1. Log in to the Snapfish website.
2. At the top of your homepage, you may see a message alerting you that you have photos waiting to be added to your account. Click on the message to add these photos to your account.


NOTE: If you do not see this alert, it means that you emailed photos to Snapfish using an email address that we do not yet associate with your account. To add this address to your account, go to your account page and click on 'edit account information.' Add the email address you used to send the photos as an 'associated address.' When you return to your account homepage, you will be able to access your photos.


3. You will be taken to a page that contains the photos you emailed. Select the box next to each photo that you would like to add to your account. Then click 'add to my account.'


NOTE: The photos you do NOT select WILL BE DELETED.


4. We save emailed photos for 60 days if you already have an account with us. If you do not have a Snapfish account, we will save emailed photos for 30 days after we receive them. If you do not log in to the Snapfish website within that time period, they will be deleted from the site.


NOTE: Snapfish NEVER deletes photos from your computer. We only delete emailed photos from our website if they have not been confirmed.

Emailing by Phone

To email us your photos by mobile phone, follow these steps:

1. Send your photos to save@snapfish.com.au.
2. When we receive your photos, we'll send you a text message that includes a key (a special code) and a link to the Snapfish website. Save this message.
3. Type the link into your Internet browser. You will see a pop-up window that asks you to register for an account at Snapfish. If you already have an account, click the 'log in' link at the right to bypass this page.
4. To register for a Snapfish account, fill in the required information. Be sure to enter the same email address from which you sent your photos.
   
   NOTE: If you have problems with the key or lose the message, log in to your Snapfish account or create an account. Then, go to your email upload preferences and add your phone's email address. If you don't know your phone's email address, send an email from your phone to your own email address. Your phone's email address will appear as the 'from' address. After you have added your phone's email address, your uploaded pictures will be added to your account and confirm them on your account's homepage.
   
   For some mobile operators, your phone's email address may appear unfamiliar and be a long, randomly generated ID. Additionally, some mobile operators do not enable replying to incoming picture messages - the email upload feature may not work from a phone on these operator networks.
   
   
5. You'll be taken to a page containing the photos you emailed. Check the box next to each photo that you'd like to add to your account. Then click 'add to my account.'


NOTE: Whichever photos you do NOT check WILL BE DELETED.


6. We hold  emailed photos  for 30 days after we receive them (or for 60 days if you already have an account with us). If you do not log in to the Snapfish website and add the photos to your account within that time period, they will be deleted from the site.


NOTE: Snapfish NEVER deletes photos from your phone or computer. We only delete emailed photos from our website if they have not been confirmed.

Digital Photo File Types

When you email us your photos, you can use the following types of digital photos:

1. JPEG (.jpg, .jpeg, .jpe)
2. Zip files (.zip) - must contain JPEGs only

Any digital photo you upload must have an ending that matches one of the above file types (e.g., niagarafalls.jpg, weddingpics.zip).

NOTE: When you upload a digital photo to your online account, a copy of that photo is placed in your account. The original digital photo file remains unchanged on your computer or phone.

File Size

If you plan to order prints or create gifts using your digital photos, we recommend these image sizes for best results: