HP respects your privacy
HP and its subsidiaries respect your privacy. This Privacy Statement
informs you of our privacy practices and of the choices you can make
about the way your information is collected online and how that
information is used. This statement is readily available on our home
page and at the bottom of every HP Web page. Some HP Web pages are
P3P-enabled, which allows you additional control over your personal
information.
HP is a founding sponsor of the Council of Better Business Bureau's
BBBOnLine Privacy Program for privacy certification. HP privacy
practices meet the requirements of the Privacy Program and we are
proud to display the BBBOnLine Privacy Seal.
HP has also self-certified its privacy practices as consistent with
U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer,
Access and Accuracy, Security, and Oversight/Enforcement. More
information about the U.S. Department of Commerce Safe Harbor
Program can be found at http://www.export.gov/safeharbor/
HP is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is a
worldwide, independent, non-profit organization whose mission is to
build user's trust and confidence in the Internet by promoting the
use of fair information practices. Because HP wants to demonstrate
its commitment to your privacy, it has agreed to disclose its
information practices and have its privacy practices reviewed for
compliance by TRUSTe.
The TRUSTe program only covers the information that is collected
through the Web site at www.hp.com and www.hewlettpackard.com. The
TRUSTe program does not cover information that may be collected
through any software downloaded from this Web site.
If you have questions or concerns regarding this statement, you
should first contact HP using the contact information included at
the end of this statement. If you do not receive acknowledgement of
your inquiry or your inquiry has not been satisfactorily addressed,
you may contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with HP to resolve your concerns.
1. Sites covered by this Privacy Statement
HP is a global organization, with legal entities, business
processes, management structures, and technical systems that cross
borders. This Privacy Statement applies to all HP-owned websites and
domains and the websites and domains of our wholly owned
subsidiaries ("HP website"), except that a privacy policy or
statement posted on HP websites specific to a particular HP program
or service will apply instead of this Privacy Statement.
Links to non-HP websites: The HP website may provide links to third-party websites for your
convenience and information. If you access those links, you will
leave the HP website. HP does not control those sites or their
privacy practices, which may differ from HP's practices. We do not
endorse or make any representations about third-party websites. The
personal data you choose to provide to or that is collected by these
third parties is not covered by the HP Privacy Statement. We
encourage you to review the privacy policy of any company before
submitting your personal information.
2. Collection of personal information
To serve you better and understand your needs and interests, HP
collects, exports, and uses personal information with adequate
notice and consent, along with required filings with data protection
authorities, when applicable. For example, when you order products
or services, apply for instant credit, request information,
subscribe to marketing or support materials, register yourself or
your HP products, enter contests or participate in surveys, or apply
for a job at HP, we will ask you to provide personal information to
complete these transactions. The types of personal information you
provide to us on these pages may include contact information such as
your name, address, telephone number, and email address; financial
information such as your credit card number; and other unique
information such as user IDs and passwords, billing and transaction
information, product and service preferences, contact preferences,
educational and employment background, and job interest data. If you
apply for instant credit, we will ask you to provide additional
sensitive personal information such as salary, Social Security
number and banking information. This information will be used by our
financial services providers in determining whether to extend you
credit.
If you choose to use a tell-a-friend program on our site, we will
ask you for your friend's e-mail address and automatically send your
friend a one-time e-mail inviting your friend to visit the site. HP
uses and stores this information only for the purpose of sending
this one-time e-mail and to provide tell-a-friend message blocking,
where available.
In addition to the information you provide, HP may also collect
information during your visit to an HP website through our Automatic
Data Collection Tools, which include Web beacons, cookies, embedded
Web links, and other commonly used information-gathering tools.
These tools collect certain standard information that your browser
sends to our website such as your browser type and language, access
times, and the address of the website from which you arrived at an
HP website. They may also collect information about your Internet
Protocol (IP) address, clickstream behavior (i.e. the pages you
view, the links you click, and other actions you take in connection
with HP websites) and product information. An IP address is a number
that is automatically assigned to your computer whenever you are
surfing the Web, allowing Web servers to locate and identify your
computer. Computers use IP addresses to communicate on the Internet,
allowing users to browse and shop. HP may also use some of these
Automatic Data Collection Tools in connection with certain emails
sent from HP and therefore may collect information using these tools
when you open the email or click on a link contained in the email.
To learn more, read How HP uses automatic data collection tools.
HP also collects information from commercially available sources
that it deems credible. Such information may include your name,
address, email address and demographic data. The information HP
collects from its commercial sources may be used along with the
information HP collects when you visit HP's websites. For example,
HP may compare the geographic information acquired from commercial
sources with the IP address collected by Automatic Data Collection
Tools to derive your general geographic area.
3. How we use your information
The information HP collects to understand your needs and interests
helps HP deliver a consistent and personalized experience. For
example, HP may use your information to assist you in completing a transaction or order; communicate with you about products and services;provide service and support; update you on new services and benefits; provide personalized promotional offers; select content to be communicated to you; personalize some HP websites; allow you to participate in contests and surveys; and contact you for market research regarding HP products or services.
We will give you the opportunity to choose your privacy preferences
regarding the communications we send (see Your choices and selecting
your privacy preferences).
The testimonials posted on our Web site are only posted with the
expressed permission of the individual or company who provided that
testimonial.
Credit card information is used only for payment processing and
fraud prevention. Credit card information and other sensitive
personal information required to process a credit decision is not
used for any other purpose by our financial services providers or HP
and will not be kept longer than necessary for providing the
services, unless you ask us to retain your credit card information
for future purchases.
4. How we share your information
HP will not sell, rent or lease your personal information to others
except as described in this Statement. HP shares personal
information in the following ways:
HP retains service providers and suppliers to deliver complete
products, services and customer solutions and to assist HP with
marketing and communication initiatives. These providers and
suppliers include, for example, credit card processors, providers of
customer support and live-help, email service providers, automated
data processors, and shipping agents. Suppliers and service
providers are required by contract to keep confidential the
information received on behalf of HP and may not use it for any
purpose other than to carry out the services they are performing for
HP.
From time to time, HP participates in marketing initiatives with
other companies. As part of these initiatives, certain HP services
and marketing communications are delivered at the same time as those
from other companies. Some of these services and communications
offer you the option to share personal information with both HP and
the other companies participating in these initiatives. For example,
you may receive marketing communications from HP and other companies
or have the opportunity to register online for software products
from multiple companies. If you choose to provide personal
information only to HP, HP will not share this information with the
other companies participating in that marketing initiative. If you
choose to provide personal information to the other companies, that
personal information will be handled according to the privacy policy
of those companies.
HP will require the export of your personal information to other
HP-owned business entities in the US and Worldwide in accordance
with this Statement to satisfy your request. Such export is a
requirement of providing the information to HP.
Except as described in this Statement, HP will not share the
personal information you provide to HP with non-HP third parties
without your permission, unless to: (i)respond to duly authorized information requests of police and governmental authorities; (ii)comply with any law, regulation, subpoena, or court order; (iii)help prevent fraud or to enforce or protect the rights and properties of HP or its subsidiaries; or (iv)protect the personal safety of HP employees and third parties on HP property. Circumstances may arise where, whether for strategic or other
business reasons, HP decides to sell, buy, merge or otherwise
reorganize businesses in some countries. Such a transaction may
involve the disclosure of personal information to prospective or
actual purchasers, or the receipt of it from sellers. It is HP's
practice to seek appropriate protection for information in these
types of transactions.
5. Children's privacy
HP does not knowingly collect information from children under the
age of 13 and does not target its websites to children under 13. We
encourage parents and guardians to take an active role in their
children's online activities and interests.
6. Your choices and selecting your privacy preferences
HP gives you the choice of receiving a variety of information that
complements our products and services. You can subscribe to receive
certain product- and service-specific information and also choose to
receive HP general communications. We give you a choice regarding
delivery of HP general communications by postal mail, email and
telephone.
You can make or change your choices about receiving either
subscription or general communications at the data collection point
or by using other methods, which are listed in the following
sections. This option does not apply to communications primarily for
the purpose of administering order completion, contracts, support,
product safety warnings, driver updates, or other administrative and
transactional notices as the primary purpose of these communications
is not promotional in nature.
The email communications that you receive from HP will be provided
in accordance with this statement. Some email communications may
utilize automatic data collection tools. To learn more, read How HP
uses automatic data collection tools.
Subscription communications:
Subscription communications include email newsletters, software
updates, etc. that may be expressly requested by you or which you
consented to receive. After you request such communications, you may
opt out of receiving them by using one of the following methods:
Select the email "opt out" or "unsubscribe" link, or follow the
opt-out instructions included in each subscription communication.
Return to the Web page(s) where you originally registered your
preferences and follow the opt-out instructions. Access to many HP
subscriptions is available at the Subscriber's Choice web page.
Write to the HP Privacy Office. Be sure to provide your name,
email and postal address, and specific relevant information about
the HP subscriptions that you no longer wish to receive.
Please be aware that when you opt out of receiving certain
subscription communications, it may affect the services you have
chosen to receive from HP where accepting the communications is a
condition of receiving the services.
HP general communications:
HP general communications provide information about products,
services, and/or support. This may include new product information,
special offers, or invitations to participate in market research.
You will often be able to use HP Passport to indicate whether you
want to receive general communications from HP. HP Passport is a
single-login service that lets you register with HP Passport-enabled
websites using a single-user identifier and password of your choice.
HP Passport uses cookies to store your basic personal information so
you don't have to retype it when you return to one of HP's many
websites in the future. HP Passport also allows you to set your
privacy preferences. Your preferences will apply across HP websites,
email, and other communication vehicles that use HP Passport.
If you are unable to use HP Passport, you may opt out of receiving
these general communications by using one of the following methods:
Select the email "opt out" or "unsubscribe" link, or follow the
opt-out instructions included in each communication.
Write to the HP Privacy Office. Be sure to provide your name,
email and postal address, and specific relevant information about
your privacy preferences.
7. Access to and accuracy of your information
HP strives to keep your personal information accurately recorded. We
have implemented technology, management processes and policies to
help maintain data accuracy. HP provides individuals with reasonable
access to personal information that they provided to HP and the
reasonable ability to review and correct it or ask for
anonymization, blockage, or deletion, as applicable. To protect your
privacy and security, we will also take reasonable steps to verify
your identity, such as requiring a password and user ID, before
granting access to your data. To view and change the personal
information that you directly provided to HP you can return to the
Web page where you originally submitted your data and follow the
instructions on that Web page, use HP Passport where enabled, or
contact the HP Privacy Office.
8. Keeping your personal information secure
HP takes seriously the trust you place in us. To prevent
unauthorized access or disclosure, to maintain data accuracy, and to
ensure the appropriate use of the information, HP utilizes
appropriate physical, technical and administrative procedures to
safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or
transferring sensitive information such as credit card information.
SSL encryption is designed to make the information unreadable by
anyone but us. This security measure is working when you see the
symbol of either an unbroken key or a closed lock (depending on your
browser) at the bottom of your browser window.
Credit card numbers are used only for processing payments and are
not used for other purposes. As part of real-time payment
processing, HP subscribes to a fraud management service. This
service gives you and HP an extra level of security to guard against
credit card fraud and to protect your financial data.
9. Changes to this statement
If we change our privacy statement, we will post the revised
statement here, with an updated revision date. If we make
significant changes to our statement, we may also notify you by
other means, such as sending an email or posting a notice on our
home page.
10. Contacting us
We value your opinions. If you have comments or questions about our
privacy statement, please send them to the HP Privacy Office or
write to us at the following address:
Canada, Latin America, and United States:
HP Privacy Mailbox
11445 Compaq Center Drive W.
MS 040307
Houston, Texas 77070
USA
Europe, Middle East, and Africa:
EMEA Privacy Office
Hewlett Packard
MS 250
1 Avenue du Canada
HP Les Ulis -91947 - France
Asia-Pacific and Japan:
HP APJ Privacy Office
Hewlett Packard
PO Box 384
Concord West, NSW 2138
Australia
Rev. March 2008
To ensure you're viewing the most recent version of this statement,
click the link for the HP privacy statement at the bottom of the HP
home page when you are connected to the Internet.
Use of P3P technology: Protecting your privacyThe Platform for Privacy Preferences (P3P) is a new privacy
technology developed by the World Wide Web Consortium (W3C).
P3P technology can be found within your Microsoft Internet
Explorer 6 (IE6) browser and provides you with the ability to
make more informed choices about the use of your personal
information online. Enabling certain areas of our site with
this new technology is another way that HP is on the leading
edge of protecting your privacy.
Microsoft IE6 is the first browser to support the new privacy
standard. With P3P, you can configure your browser to
automatically detect if a website collects personally
identifiable information, uses that information to create user
profiles, or allows visitors to opt-out of the data collection.
A P3P-enabled browser has preset options from which you can
choose. Or you may customize your setting by answering
questions such as, what kinds of data are you willing to share
and what types of "cookie" files are you willing to accept. As
you surf the Web, the software then determines whether your
privacy preferences match a site's data collection practices.
The P3P-enabled browser places special emphasis on cookies. A
cookie is a piece of text which resides on your computer's
hard drive to allow a Web application to respond to you as an
individual. By gathering and remembering information about
your preferences, the Web application can tailor its operation
to your needs, likes and dislikes. With a P3P-enabled browser,
you may be able to make selections based on whether you wish
to accept various types of cookies such as session
(temporary), permanent, within a given domain or outside it
(third party), and with or without a special "P3P compact
policy" file. A compact P3P policy describes the attributes of
a given cookie.
How HP uses automatic data collection tools
The following sections provide additional information about
commonly-used web technology tools.
Cookies
A "cookie" is a small data file transferred by a website to
your computer's hard drive. HP or its service providers send
cookies when you surf our site or sites where our ads appear,
make purchases, request or personalize information, or
register yourself for certain services. Accepting the cookies
used on our site or sites where our ads appear may give us
access to information about your browsing behavior, which we
may use to personalize your experience. Cookies are typically
classified as either "session" cookies or "persistent" cookies.
Session cookies do not stay on your computer after you close
your browser.
Persistent cookies remain on your computer until you delete
them or they expire. Most browsers automatically accept
cookies by default, but you can usually refuse cookies or
selectively accept cookies by adjusting the preferences in
your browser. If you turn off cookies, there may be some
features of our site that will not be available to you and
some Web pages may not display properly.
You can find information on popular browsers and how to adjust
your cookie preferences at the following websites:
Microsoft Internet Explorer:
http://www.microsoft.com/info/cookies.htm
Mozilla Firefox:
http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html
Web beacons
Some HP.com and third-party Web pages and HTML-formatted email
use Web beacons alone or in conjunction with cookies to
compile information about your website usage and your
interaction with email. A Web beacon is an electronic image,
called a single-pixel (1x1) or clear GIF. Web beacons can
recognize certain types of information on your computer such
as cookies, the time and date of a page viewed, and a
description of the page where the Web beacon is placed.
You may be able to disable Web beacons in email messages by
not downloading images contained in the message you receive
(this feature varies depending on the email software used on
your personal computer). However, doing this may not always
disable a Web beacon or other automatic data collection tools
in the email message due to specific email software
capabilities. For more information about this, please refer to
the information provided by your email software or service
provider.
If you choose to receive marketing emails or newsletters from
HP as specified in Your choices and selecting your privacy
preferences, HP may automatically collect personal information
about you. For example, through Web beacons and personalized
URLs embedded in these emails or newsletters, HP can track
whether you've opened those messages and whether you've
clicked on links contained within those messages. For more
information on embedded Web links, see below.
Embedded Web links
Emails from HP, Internet keyboard keys preconfigured by HP,
and promotional icons preinstalled on your PC desktop often
use links designed to lead you to a relevant area on the Web,
after redirection through HP's servers. The redirection system
allows HP to change the destination URL of these links, if
necessary, and to determine the effectiveness of our marketing
initiatives.
In emails, such web links may also allow HP to determine
whether you have clicked a link in an email, and this
information about the interaction may be connected to your
personal identity. If you do not want HP to collect
information about the links that you click, you can:
change your choice about how you receive communications from
HP (i.e. choose a text-based version of the message where
available) or choose not to click links in an email that HP
sends delete the promotional icons preinstalled by HP on your PC
desktop or choose not to click on those reconfigure the Internet keyboard keys on certain PC models
to launch a destination URL of your choice by using the
instructions provided with your PC
HP ads on third-party websites
HP contracts with service providers to place ads on websites
owned by third parties. The service providers send cookies
from and use Web beacons on these third-party websites. The
cookies and Web beacons may enable HP to collect information
about the pages you viewed and the links you clicked.
Information-gathering tools
HP may use tools to collect information about your experience
on some HP websites. These tools do not involve the use of Web
beacons or cookies, but record your interaction with an HP
website as captured by an HP server. Certain tools, used in
some countries, may enable HP to replay customer web sessions.
These tools are used primarily for troubleshooting purposes;
information collected by these tools will be stored for a
limited period of time.
© 2008 Hewlett-Packard Development Company, L.P.
